So Transman whinged to “City Hall” and the City actually listened. Several city officials have emailed or called Transman to talk about providing sensitivity training for staff who deal with the public. They asked if he had resources that would be helpful in their training. Well, Transman wants to help, but he’d like to provide professional resources for “customer service and the transgender client” instead of “Transman’s guide to being Super Nice & Discreet When Dealing With the Public.” There are lots of good materials about employing transgender people or education and the transgender student, but he hasn’t found much on customer service/interacting with the public.
Any suggestions or favorite resources?