As a follow-up to the post on 1/30/2013 about privacy and transgender customers, Transman is happy to report that city officials have been quick to respond and supportive in their conversations with him.
The mayor’s office got in touch via email to say the assistant city manager has been asked to look into the issue and provide appropriate training for staff. The city manager extended a personal apology and explained that she had referred the matter to some of the city’s policy directors for review and recommendation. And, one of the city commissioners gave him a call to talk about the issue.
All were glad that Transman offered to help with training or resources instead of just pointing to the problem. So, again, Transman encourages LGBT people to speak up with constructive criticism when they find a flaw in the system—and, whenever possible, come up with some suggestions for solving the problem you see because people will be more willing to listen and help if they see you are making an effort, too.